How to Make Your Expertise Visible to Customers

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“WASHINGTON TECHNOLOGY”

“What can make a difference in terms of real business growth?

How can professional services providers—with clients to help, staff to manage, and hands to shake—assess whether their marketing approach needs a tune-up or a teardown?

The most productive business development strategy for professional services firms selling to the government requires a potent blend of expertise and communications that reach decision makers who are ready to act. That means leveraging both proven online marketing techniques – and the demonstrated expertise of business development professionals – even in the context of contract-driven revenue.

Making a Good First Impression Online

When decision makers have a problem, they go online.

Maybe they find a helpful article on an industry blog published by an unfamiliar firm. Overtime, they follow the blog, attend a free webinar, and maybe even receive useful tips in weekly emails from that same firm. If the decision maker later needs a speaker for a premium event, is looking for a contract partner, or needs to make a referral, they think of you.

How Buyers ‘Check Out’ Potential Professional Services Providers

check out professional services

Once, formal references would have dominated this chart. Today, a firm’s website is the uncontested champion, though buyers are typically using multiple resources. From search engines to social media, buyers have a wealth of ways to learn about providers and solutions—and they’re using them.

Identifying Expertise

Your accumulated experience in your industry is valuable for business growth—often, more valuable than you realize. Knowledge that you take for granted, ideas that may feel like the basics to you can provide essential insights to others. So take a step back and assess what you know.

The key to figuring out what expertise is worthy of building visibility around is to find the intersection of:

  1. Typical problems your target audience is trying to solve.
  2. What your experience has taught you about the causes of these problems.
  3. Services you provide that are important to your long term growth.

This information is fodder for educational, relevant, and accessible content.

Develop Great Content Around Your Expertise

The fact is your expertise can drive business long before you talk to a prospective client, partner, or even influencer. And that’s exactly what happens in the most successful content marketing campaigns.

Strong content has a couple of key attributes. It should be:

  • Educational. This isn’t guerilla promotion. Your content should teach audiences something valuable, not promote your firm.
  • Relevant. Your content should speak to target audiences’ real challenges and opportunities. It has to be rooted in a sophisticated understanding of their needs and marketplace.
  • Accessible. Content should speak your audiences’ language. Keep it clear and accessible while avoiding unnecessary jargon.

Give It Away

I know it sounds counterintuitive, but you’ll want to give away—free of charge—all that great content. The goal is business growth, and to do that, you want to put yourself in a position to advise your target audience. This is a great way to be introduced to a prospective buyer and spur business growth. Build credibility as a problem-solver in your marketplace, as a knowledgeable advisor. If you do, potential clients may choose you over a competitor.

Educational Content and High Growth

When your firm starts assembling its marketing toolbox, it makes sense to ask, “Which tools work?” After all, if a tool or technique isn’t going to make a demonstrable contribution to the bottom line, then why bother?

For answers, we can look to our studies on the marketing strategies used by high growth businesses that deliver the most pack to the punch. The table below shows the top 5 most effective strategies – the top 3 are directly related to showcasing expertise.”

https://washingtontechnology.com/articles/2016/12/14/insights-harr-marketing-expertise.aspx

 

 

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About rosecoveredglasses

2 Tours in US Army Vietnam. Retired from 36 Years in the Defense Industrial Complex after working on 25 major weapons systems, many of which are in use today in the Middle East. Volunteer MicroMentor. I specialize in Small, Veteran-owned, Minority-Owned and Woman-Owned Businesses beginning work for the Federal Government. MicroMentor is a non-profit organization offering free assistance to small business in business planning, operations, marketing and other aspects of starting and successfully operating a small enterprise. You can set up a case with me at MicroMentor by going to: http://www.micromentor.org/ key words: "Federal Government Contracting"

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