My answer to What skills would be useful to learn in life
Answer by Ken Larson:
Learn to listen to others carefully, absorb what they are saying and why they are saying it and then craft a meaningful response.
I once had the privilege of experiencing a professor who conducted a course on managing people for 3 days to our management group.
For those 3 days the instructor did not allow us to use the word, "Problem". His message was that there are no such things as problems – just situations that threaten or further peoples' (or the corporate culture) values.
Through a series of exercises, mock situations late into the night, critical negotiation teams and value determination exercises he demonstrated that his theory was absolutely correct and that if one determines the values involved in a challenging situation, then develops solutions that threaten or further them, one will motivate people to take action.